Solutions
Healthcare Management Solutions that Support Value-Based Care
Our suite of healthcare management solutions allows payors, healthcare organizations, and providers to coordinate care using electronic physician-to-physician consultations, or eConsults, and video consultations. Our services are proven to deliver cost-effective, rapid access to specialty care, these services significantly increase practice efficiency, improve outcomes, and drive patient satisfaction.
What is an eConsult?
An eConsult is an electronic request for advice from a specialist the precludes transfer of care — in most case care is provided by the primary care provider (PCP). This solution enables providers to obtain specialist advice about a patient’s condition without requiring the patient to go to a face-to-face visit.
eConsults help primary care providers manage:
5.4%
One of the lowest outpatient spending categories, primary care accounts for only 5.4% of total healthcare expenditures.
For Payors, ACOs, and clinics eConsults eliminate unnecessary face-to-face specialty visits by delivering care in the PCP setting:
- Avoid costly duplication of care and testing
- Decrease care fragmentation
- Prevent follow-up calls and visits that burden staff
- Lower the risk of expensive care
- Reduce Out-of-Network and ED usage visits due to long wait times or distance
55%
of recommended chronic and preventive services are administered.
43%
of people with diagnosed diabetes have not achieved glycemic control.
80%
of people with hyperlipidemia have not attained cholesterol control.
Quality outcomes depend on access. eConsults increase access by allowing PCPs to work at the top of their license.
No matter which metrics you are tracking eConsults can help:
HEDIS:
- Effectiveness of care
- Access/availability of care
- Experience of care
- Utilization and relative resource use
CMS Star Ratings:
- Staying health (screenings, tests, and vaccines)
- Managing chronic conditions
- Plan responsiveness/care
- Member problems getting services
MIPS & Clinical Quality Measures:
- Patient and family engagement
- Patient safety
- Care coordination
- Efficient use of healthcare resources
- Clinical effectiveness
CHAPS:
- Timely appointments, care, and information
- Coordination of patient care
- Overall rating of the provider
77%
of physicians report that keeping patients in-network is important for care coordination.
79%
of providers refer patients to specialists outside of their network.
Reduce cost and leakage with PCP centralized care.
Get specialist feedback in as little as 4 hours:
- eConsults are returned in hours, usually 4 hours, 24 hours or less guaranteed
- Avoids long wait-times due to physician shortage and care deferred during COVID
- Improve patient compliance
Meet patients where they are:
- PCP provides care and follow-up by phone or in clinic
- Board-certified, U.S. based specialists advise on the diagnosis, treatment and follow-up care
- PCP reviews the advice and develops a treatment plan for the patient
Reduce out-of-network care:
- Faster care means patients don’t seek out-of-network providers or higher cost care in the ED
- Specialist advice in the PCP setting ensures in-network tests & lab work, and care continuity & appropriate resource usage
16%
The highest outpatient spending category, specialist services account for 16.5% of all healthcare costs. Compare to primary care which accounts for only 5.4% of total healthcare expenditures.
25%
Tests and treatment that are not needed account for $200 billion in medical spending each year.
Increase revenue & lower costs.
- Avoid unnecessary face-to-face specialty visits
- Manage patient in practice – prevent network leakage and avoid expensive care alternatives
- Eliminate duplication of care and/or diagnostic testing
- Reduce SDoH to improve outcomes and lower costs
Expand your efficiency and service offering.
- Specialist guidance enables more advanced service offering, while reducing cost
- Expand scope of care at the clinic: enable PCPs to practice at the top of their license and improve scope of care for mid-level practitioners
Simple, interoperable healthcare management solutions.
Turnkey solution
Simple login and easy virtual training.
Seamless care
eConsults are embedded into your current referral workflow.
Easy to use
Submitting eConsults is
quick and easy.
Interoperable
Multiple ways to integrate your EHR and referral management.