Managing Specialty Care Costs in a Value-Based World

Heather is the Senior Program Manager of Digital Health at Boston Children’s Hospital. She brings extensive Telehealth and digital health experience and knowledge to the Innovation and Digital Health Accelerator (IDHA) team. Heather oversees the development of the operational framework for the digital health initiatives provided by BCH to patients served both domestically and internationally. She is also responsible for aligning the legal and regulatory integration into the delivery of digital healthcare while working directly with the finance and compliance departments. Heather leads the marketing efforts around digital health and ensures automated systems are operationalized within the application systems used throughout BCH and the patient population. She has vast experience in the fields of digital health for government relations, legal and compliance, health policy and commercial and private payers.

Patricia (Trish) Hanrahan is a Senior Manager as part of the Virtual Care team at Boston Children’s Hospital. She oversees the Provider Virtual Care portfolio by leading the eConsults and Virtual Consults teams. Since joining the team in 2020, she developed the eConsult program to serve internal and external providers. The eConsults program provides access to Primary Care Providers across 3 sites internally and across 100+ practices externally to consult with 10 pediatric specialties. The team has expanded the hospital consult programs to hospitals on both the local and national scale.

Previously working for Cigna Healthcare, Trish joined the technology early career development program and rotated throughout information technology roles domestically and internationally, observing how healthcare delivery can vary. Her passion lies within the intersection of healthcare and technology and how digital health tools can provide better access and care to communities. Trish holds a Bachelor’s in health information management from the University of Pittsburgh and a Master’s in Business Administration from the University of Massachusetts.

Amanda is Executive Vice President of Integrated Health Partners of Southern California (IHP) and is accountable for setting the vision and ensuring stellar performance of the clinically integrated network to positively impact member health centers and the communities they serve. Prior to IHP, Amanda was a Principal over the Premier Strategy, Innovation, and Population Health Value Based Transformation pillar and the Medicaid and Managed Medicaid Transformation Consulting line.

Hope is a Registered Nurse with over 22 years of experience in the healthcare sector and serves as the Assistant Clinical Director for Integrated Health Partners of Southern California (IHP). She has worked with payors and providers, building care management programs to improve integration and quality of healthcare. In her most recent experience, Hope worked with a network of rural health providers to deploy a clinically integrated network across the State of Montana. Hope has a Master’s Degree in Nursing from Gonzaga University and is a Certified Case Manager from the Commission of Case Management.

Eric has 20 years of experience driving transformational healthcare IT programs, advancing patient care, improving access and outcomes for patients through technological solutions. He has been successful in leading many strategic client relationships and increasing provider adoption of telehealth solutions, ultimately leading to strong efficacy for underserved populations throughout the country. Eric holds a Master of Business Administration from the University of Redlands.